Support Shift Lead
Nas Company(1 month ago)
About this role
The Support Enablement Manager at Nas.io owns how the Support organization learns, adapts, and performs, sitting at the intersection of Support, Product, and Operations. This role drives trust and retention by ensuring creators feel heard and supported and by making product changes support-ready. The manager leads enablement systems, builds onboarding and playbooks, and represents Support in cross-functional decisions.
Required Skills
- Onboarding
- Playbooks
- Escalations
- Product Collaboration
- Written Communication
- Coaching
- Quality Improvement
- Ticket Analysis
- Knowledge Management
- Process Design
+2 more
About Nas Company
nas.coNas Company is an ecosystem of businesses operating across media, technology, and travel, focused on creating content, education, events, and creator-first products. Its portfolio includes Nas Daily, Nas IO, Nas Academy, Nas Summit, and Nas House, and its products reach roughly 200 million people each month. The company's stated mission is to bring people together by building global communities of creators, learners, and travelers. Nas sits at the intersection of storytelling, technology, and live experiences to scale creator-led media and events worldwide.
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