Communications Strategist

Block(28 days ago)

RemoteFull TimeSenior$76,200 - $152,300Learning & Content Operations (Knowledge Management)

About this role

The Communications Strategist sits on the Knowledge Management team within Learning & Content Operations and defines the communications and change management strategy that supports knowledge changes across internal teams, BPO frontline advocates, and Risk Operations. The role owns governance, builds scalable communications infrastructure (templates, playbooks, toolkits, and self-serve models), and partners with content and platform teams to enable consistent execution. Work from this role drives change adoption, operational clarity, regulatory confidence, and trust in the knowledge ecosystem.

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Required Skills

Communications Strategy
Change Management
Governance
Templates
Playbooks
Tooling Partnership
Content Production
Knowledge Management
Stakeholder Collaboration
Risk Awareness

+4 more

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.