Support Specialist - Service Financials Integration

National Information Solutions Cooperative (NISC)(26 days ago)

HybridFull TimeMedior$94,831 - $125,998 (estimated)Customer Support

About this role

This role supports integration between the Service and Financials modules, working directly with Members to troubleshoot integrations and balancing issues. The position collaborates closely with software engineers to research and resolve product issues and conveys customer feedback to product development. The role also involves delivering training (remote and onsite), participating in testing and release activities, and providing after-hours and on-site support as needed.

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Required Skills

Integration
Troubleshooting
Customer Support
Training
Research
Documentation
Communication
Presentation
Problem Solving
Accounting Principles

+10 more

Qualifications

Bachelor's Degree in Business (preferred)

About National Information Solutions Cooperative (NISC)

nisc.coop

NISC (National Information Solutions Cooperative) is a member-owned IT cooperative that has developed and supported integrated software and hardware solutions for utilities and broadband providers for more than 50 years. Focused on member needs, NISC delivers customer information and billing systems, operations and engineering tools (GIS, outage management, meter data/AMI), workforce management, cybersecurity, and managed IT services tailored to utilities and telecommunications companies. The cooperative model emphasizes long-term partnership, implementation support, and industry-specific compliance and security to help members modernize operations and deliver reliable broadband and energy services.