Support Specialist (US-Remote)

Odyssey(25 days ago)

RemoteFull TimeJunior$32,245 - $44,074 (estimated)Operations

About this role

A Support Specialist at Odyssey is responsible for providing frontline customer support to users of the Education Savings Accounts (ESAs) and microgrant programs, effectively handling inquiries via phone, email, SMS, and chat. The role requires strong problem-solving skills and the ability to collaborate with team members to enhance the customer experience while maintaining detailed records of customer interactions. Candidates should have 3+ years of customer support experience and familiarity with Zendesk or similar systems, and strong communication skills are essential for engaging with parents, students, and vendors.

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Required Skills

Customer Support
Issue Resolution
Communication Skills
Customer-Centric
Detail Orientation
Team Collaboration
Problem Solving
Performance Targets
Process Improvement
Zendesk Experience

+5 more

Qualifications

High school diploma or equivalent
3+ years of experience in a customer support role
Experience with Zendesk or a similar contact management system
Fluent in English
Additional fluency in Spanish is preferred
Authorized to work in the United States on a full-time basis

About Odyssey

withodyssey.com

Odyssey is a pioneering technology company specializing in education savings accounts (ESAs) and school choice solutions. As the only provider in the country offering an automated, end-to-end school choice platform, Odyssey connects families with funding opportunities for educational expenses, including tuition and resources tailored to individual student needs. Their innovative platform simplifies application processing and payment management for both parents and state agencies, ensuring accessibility and efficiency in navigating educational funding programs. Odyssey is committed to enhancing educational equity across the United States, empowering parents to make informed choices for their children’s education.