Support Specialist
MediSolution(1 month ago)
About this role
A Senior Technical Support Specialist serves as a customer-facing technical expert for a software product, focusing on ensuring customer satisfaction and minimizing downtime. The role supports knowledge sharing through documentation and educational content and acts as a mentor to junior support staff. It also represents customer needs to product and engineering teams to help improve product reliability.
Required Skills
- Customer Support
- Troubleshooting
- Technical Leadership
- Training
- Documentation
- Webinars
- Presentations
- Ticketing
- Problem Solving
About MediSolution
medisolution.comMédiSolution- Des solutions logicielles pour une gestion plus efficace au service de la santé et des services public depuis +50 ans
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