higher people
The Support Supervisor at Tapcheck leads the customer support team, combining hands-on people leadership with real-time operational oversight to ensure high-quality service across Tier 1 and Tier 2 queues. This role involves coaching agents, managing schedules, monitoring queue health, and using data to drive performance and process improvements. The position requires close collaboration with the Support Manager to execute on team goals and maintain a high bar for quality across all support channels.
HigherPeople is a people-first talent platform that helps organizations recruit, engage, and retain top talent. They offer recruitment services, talent strategy, and people operations support to scale teams while preserving culture. The approach blends modern hiring practices with data-driven insights to create a humane and efficient candidate experience. Serving startups and growing businesses, HigherPeople aims to enable sustainable growth through strong people practices.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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higher people didn’t post a salary, so this is our estimate from similar listings.