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Support Team Member at Lightspeed Commerce - ApplyBlast

Support Team Member

Lightspeed Commerce

1 month ago

Remote

Full Time

Junior

0 applicants

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About this role

This role serves as the first point of contact for Lightspeed's hospitality customers, providing assistance with general education, hardware/software investigations, and troubleshooting. The position involves collaborating with global teams to resolve issues via phone, chat, and email while maintaining high support standards. The team member will document interactions, escalate product bugs, and advocate for service improvements within a 24/7 global environment.

Responsibilities

Investigate and resolve technical issues for hospitality customers
Document and track customer interactions using support platforms
Escalate product bugs to Quality Assurance and track resolution

Skills

About Lightspeed Commerce

lightspeedhq.com

Headquarters

Montreal, Quebec, Canada

Company Size

1001-5000 employees

Founded

2005

View Profile

Lightspeed is a cloud-native POS and payments platform that helps retailers, restaurants and other hospitality businesses run omnichannel commerce by combining point-of-sale software, e‑commerce, inventory and customer management, payments processing, analytics and integrated hardware. Founded in Montreal, it serves merchants globally with an ecosystem of developer APIs, an app marketplace, payments and financing services to support single- and multi‑location operations. Small and medium businesses choose Lightspeed for its unified platform that simplifies operations, inventory and reporting while enabling seamless in‑store and online selling.