Associate Technical Support Engineer

Recharge(1 month ago)

RemoteFull TimeMedior$60,000 - $67,000Customer Success

About this role

This role is a Technical Support position on the Customer Success team responsible for delivering world-class support to Recharge merchants. The teammate will assist store owners via live chat, email and occasional phone calls, investigate issues, and escalate bugs to engineering when needed. The role operates on a late PST shift to provide 24/7 coverage and requires staying current with product releases and contributing to documentation and team goals.

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Required Skills

Technical Support
Customer Service
Live Chat
Email Support
Phone Support
Troubleshooting
Bug Escalation
Documentation
Product Knowledge
Collaboration

+13 more

About Recharge

getrecharge.com

Recharge is a subscription commerce platform that helps e-commerce brands launch, manage, and scale recurring revenue through subscriptions and recurring payments. It provides billing and payment orchestration, customer self-service portals, dunning and failed-payment recovery, developer-friendly APIs, analytics, and integrations with major commerce platforms. Recharge is widely used on Shopify — powering 71% of subscriptions sold on Shopify stores — and is chosen by merchants for its commerce-focused features and ecosystem integrations.