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Sustenance Engineer - Technical Support / Software Engineer in test (Production Focus) at NICE - ApplyBlast

Sustenance Engineer - Technical Support / Software Engineer in test (Production Focus)

NICE

8 months ago

3.8 on Glassdoor

Bolivia

Hybrid

Full Time

Medior

0 applicants

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About this role

A Sustenance Engineer at NiCE is responsible for owning the end-to-end management of production software incidents, acting as the bridge between technical support, QA, and R&D. The role focuses on investigating customer-reported issues, analyzing system behavior and logs, and ensuring clear stakeholder communication and incident documentation to improve product stability.

Skills

Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Information TechnologyITILIncident Management Certification

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.