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Systems Support Engineer (Associate) at Kainos - ApplyBlast

Systems Support Engineer (Associate)

Kainos

3 months ago

3.9 on Glassdoor

Birmingham, England, United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

The Systems Support Engineer (Associate) provides first and second line IT customer support, handling tickets and phone calls, troubleshooting a range of technical issues, and contributing to specialist application support areas. The role involves clear communication with users, routine system administration, and mentoring junior engineers while fostering an inclusive team culture.

Responsibilities

Own first and second line IT support requests
Provide application-specific support and improve service delivery
Communicate with customers to diagnose and resolve issues
Perform routine IT system administration tasks
Mentor and guide trainee engineers

Skills

Qualifications

Microsoft Certified: 365Microsoft Certified: Azure

About Kainos

kainos.com

Headquarters

Belfast, Northern Ireland, United Kingdom

Company Size

1001-5000 employees

Founded

1986

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Kainos provides digital technology solutions and Workday deployments that allow organisations and people to work smarter, faster, better. Find out how we work with government and finance as well as offer a full range of Workday HCM technology services.