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Helpdesk Technician I at Cloudforce - ApplyBlast

Helpdesk Technician I

Cloudforce

2 months ago

4.9 on Glassdoor

National Harbor, Maryland, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Helpdesk Technician I provides first‑line IT support, handling tickets, phone, chat, and email inquiries. They troubleshoot common end‑user issues, perform basic OS and application support, and ensure clear communication and documentation while adhering to service level agreements.

Responsibilities

Serve as first point of contact for IT support requests
Troubleshoot and resolve common end‑user issues
Log, track, prioritize, and update support tickets
Escalate complex issues to Tier 2 or Tier 3 support
Maintain accurate documentation and follow standard operating procedures

Skills

Qualifications

CompTIA ITF+CompTIA A+AZ-900Microsoft 365 Fundamentals

About Cloudforce

gocloudforce.com

Headquarters

National Harbor, Maryland, United States

Company Size

51-200 employees

Founded

2010

View Profile

Cloudforce is a Microsoft-focused cloud and AI consultancy and the firm behind nebulaONE®, a leading AI platform for public-sector organizations. For over a decade, they have designed and deployed custom cloud and AI solutions — covering architecture, migrations, managed maintenance, and AI enablement — delivered by an in-house team of Microsoft-certified professionals with no outsourcing. Recognized as Microsoft's 2025 Education Partner of the Year, Cloudforce specializes exclusively in the Microsoft Cloud, building bespoke, scalable solutions tailored to each client's long-term goals.