T2 - Associate Customer Service
Alight Solutions(1 month ago)
About this role
The Associate - Customer Service (T2) is a front-line Service Center representative responsible for delivering timely, accurate customer support via phone and web chat following client go-live. The role communicates complex client plans and provisions in a simplified manner to help participants make informed decisions, and is typically aligned to one or multiple clients across domains. The position reports to an assistant manager and contributes to a positive participant experience by adhering to client and internal service standards.
Required Skills
- Customer Service
- Voice Support
- Communication
- MS Office
- Typing
- Analytical Skills
- Attention To Detail
- Documentation
- SLA Management
- Shift Flexibility
Qualifications
- BA
- B.Com
- BCA
About Alight Solutions
alight.comAlight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.
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