T2 - Associate Customer Service
Alight Solutions(27 days ago)
About this role
An Associate / Analyst - Customer Service at Alight acts as a front-line representative of the Service Center, providing participant-focused support through phone and web chat following client go‑live. The role requires clear communication of client plans and provisions to ensure accurate information, positive participant experiences, and alignment with Alight’s values and service standards.
Required Skills
- Customer Service
- Voice Support
- Phone Support
- Web Chat
- Communication
- Documentation
- MS Office
- Typing Speed
- Analytical Skills
- SLA Management
+2 more
Qualifications
- BA
- B.Com
- BCA
- Graduate >=55% Marks
About Alight Solutions
alight.comAlight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.
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