T2 - Associate Customer Service
Alight Solutions(28 days ago)
About this role
The Associate - Customer Service (T2) represents the Service Center delivering timely, accurate customer support via phone and web chat. The role requires an efficient communicator versed in customer service tools and client plans, reporting to an assistant manager and possibly supporting multiple clients. The position focuses on explaining complex client plans to drive first-call resolution and providing solutions within defined client provisions.
Required Skills
- Communication
- Customer Service
- Call Handling
- Web Chat
- Client Plans
- SLA Management
- Documentation
- MS Office
- Typing
- Analytical Skills
+1 more
Qualifications
- BA
- B.Com
- BCA
- Graduate 55%+
About Alight Solutions
alight.comAlight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.
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