T3 - Analyst Customer Service

Alight Solutions(27 days ago)

OnsiteFull TimeMedior$68,613 - $92,914 (estimated)Customer Service

About this role

The Analyst - Customer Service (T3) at Alight is a participant-facing role within the Service Center delivering support across voice and web channels following go-live and certification. The analyst communicates client plans and provisions, supports multiple clients across domains, and operates under client and internal standards. The role reports to an assistant manager and contributes to maintaining a positive participant experience and operational objectives.

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Required Skills

Customer Service
Call Handling
Verbal Communication
Written Communication
MS Office
Typing Speed
SLA Management
Problem Solving
Documentation
Analytical Skills

Qualifications

BA
B.Com
BCA

About Alight Solutions

alight.com

Alight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.

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