Contact Center Agent – Digital Support (Chat, Email, SMS)
Advance Auto Parts(1 month ago)
About this role
A Digital Support Agent at Advance Auto Parts handles customer inquiries via non-voice digital channels (chat, email, SMS), emphasizing accurate written communication and timely responses. The role supports the company’s online customer experience and leverages AI-assisted tools to improve service delivery. Candidates must reside in the Eastern Time Zone.
Required Skills
- Written Communication
- Multitasking
- Empathy
- Troubleshooting
- Case Management
- Typing Speed
- Problem Solving
- Detail Orientation
- AI Tools
- Technology Literacy
+1 more
Qualifications
- High School Diploma
- GED
- 2 Years Experience
- ASE (Preferred)
About Advance Auto Parts
advanceautoparts.comAdvance Auto Parts is your source for quality auto parts, advice and accessories. View car care tips, shop online for home delivery, or pick up in one of our 4000 convenient store locations in 30 minutes or less.
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