TAC Technical Service Representative

Allison Transmission(3 months ago)

Indianapolis, INOnsiteFull TimeJunior$64,106 - $85,994 (estimated)Customer Support

About this role

The Technical Service Representative (TSR) at Allison Transmission is part of the Technical Assistance Center, supporting field technicians, distributors, and end-users with transmission-related technical inquiries. The role serves as a central point for documenting cases, coordinating with internal teams, and ensuring issues are routed appropriately to maintain customer satisfaction. It operates within a cross-functional environment including Service Engineering, Customer Support, and Warranty teams.

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Required Skills

Technical Support
Diagnostics
Troubleshooting
Customer Service
Communication
Active Listening
Documentation
Microsoft Office
Mechanical Aptitude
Problem Solving

Qualifications

High School Diploma
ASE Certification
Vocational Technical Certification
OEM Training

About Allison Transmission

allisontransmission.com

Allison Transmission is a leading designer and manufacturer of vehicle propulsion solutions for commercial and defense vehicles, the largest global manufacturer of medium- and heavy-duty fully automatic transmissions.

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