Team Head, Risk and Service Quality
UOB(3 months ago)
About this role
UOB is hiring a Customer Service Quality Manager to oversee quality and standards across its contact centre operations. The role focuses on maintaining service excellence, ensuring compliance with audit requirements, and driving improvements in customer satisfaction through analysis and team leadership.
Required Skills
- Quality Assurance
- Performance Monitoring
- Team Leadership
- Communication
- Compliance
- Audit Liaison
- Data Analysis
- Database Management
- MS Office
- Technical Writing
+2 more
Qualifications
- Recognized Degree
About UOB
uobgroup.comUOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.
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