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Team Lead, Business Systems Analyst at Blackbaud - ApplyBlast

Team Lead, Business Systems Analyst

Blackbaud

5 months ago

3.5 on Glassdoor

Hyderabad, India

Hybrid

Full Time

Senior

0 applicants

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About this role

We are seeking an experienced Team Lead, Business Systems Analyst to lead and develop a team supporting Customer Success Operations technology and workflows at Blackbaud. The role involves primary ownership of Gainsight and Salesforce PSA/Certinia platforms, handling day-to-day operations, intake governance, and process improvement automation while remaining hands-on with configuration and troubleshooting. This position mentor teams and serve as a key escalation point for operational requests.

Responsibilities

Lead and coach a team supporting Gainsight and Salesforce operations
Manage intake triage and prioritize workloads for maximum efficiency
Oversee operational backlogs including bugs, reporting issues, and feature requests
Establish clear ownership and coverage for critical business deliverables
Maintain comprehensive platform documentation and standard operating procedures

Skills

Qualifications

Bachelor's or master's degree in computer science or Information SystemsGainsight Admin Certification Level I or II8-10 years of experience in Business Systems or CS Ops

About Blackbaud

blackbaud.com

Headquarters

Charleston, South Carolina, United States

Company Size

1001-5000 employees

Founded

1981

View Profile

Blackbaud is a software company that delivers AI-powered solutions for nonprofits, education institutions, foundations, healthcare organizations, and companies. Its platform supports fundraising, fund accounting, school management, grantmaking, and corporate social responsibility (CSR) programs. Blackbaud serves social impact organizations worldwide, helping them raise funds, manage finances, and drive greater community impact.