Team Lead - Customer Care
Tamara(13 days ago)
About this role
Tamara is seeking a Team Leader for its Customer Experience Team to oversee customer service activities, provide performance feedback, and develop operational strategies within a leading fintech platform in Saudi Arabia. The role involves coaching staff, handling escalations, and ensuring high-quality customer interactions, contributing to the company's mission to deliver exceptional financial services.
Required Skills
- Customer Service
- Leadership
- Communication
- Problem Solving
- Training
Qualifications
- Bachelor’s or Master’s degree in business administration, management studies, or related discipline
- Up to 3 years of experience in customer service or contact center
- At least 1 year of experience as supervisor or team lead
About Tamara
tamara.coTamara is a Buy Now, Pay Later fintech that lets customers split purchases into flexible plans of up to 24 months. It powers payments at thousands of online and in‑store merchants across the GCC, emphasizing no late fees and 100% Shariah compliance. Tamara offers a consumer app and merchant integrations to add checkout financing and boost conversion with multiple local payment methods.
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