Customer Experience Associate

Eko (4 days ago)

HybridFull TimeJunior$64,724 - $86,242 (estimated)Customer Experience

About this role

Eko is seeking a Customer Experience Associate to provide support to healthcare professionals using their digital tools. The role involves handling support interactions, managing escalations, and ensuring high-quality service across various channels. This position requires professionalism, empathy, and collaboration within a dynamic team to deliver exceptional customer experiences.

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Required Skills

Customer Support
CRM
Communication
Problem Solving
Empathy
Support
Reputation Management
Escalation Management
Healthcare Support
Public Relations

About Eko

ekohealth.com

Eko Health builds digital stethoscopes and clinical software that combine high‑fidelity auscultation with AI‑powered analysis to improve detection of cardiovascular and pulmonary disease. Their devices (including stethoscope/ECG combos) stream, record, and share heart and lung sounds to cloud‑connected apps for telehealth, documentation, and clinician collaboration. Eko’s algorithms—including FDA‑cleared models for murmur detection—support screening and diagnostic decision making, and the platform integrates with clinical workflows to enable remote care and research. Clinicians use Eko to standardize exams, enhance diagnostic confidence, and extend access to cardiac care.

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