Team Lead Customer Service Complaint Management, Fraud & Legal (m/f/d)
Raisin
About this role
The team lead will oversee complaint management, legal and fraud topics within customer service, managing a team of 6-7 staff. They will handle complex customer issues, legal inquiries, data protection, and fraud cases, ensuring compliance with regulatory standards and improving processes.
Skills
About Raisin
raisin.comRaisin is an online marketplace that helps consumers compare and open high-yield savings accounts and certificates of deposit (CDs) from FDIC‑member banks and NCUA‑member credit unions. The platform aggregates top rates, lets users open accounts with as little as $1, and highlights bonus offers from partner institutions. Raisin emphasizes transparent rate comparison, easy online account opening, and deposit protection through its bank and credit union partners. It’s aimed at savers seeking higher returns without managing multiple direct relationships.
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About Raisin
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Raisin.
Salary
$70k – $90k
per year