Senior Manager: Fraud Complaints & Customer Outcomes
Absa Bank(1 month ago)
Johannesburg, South AfricaOnsiteFull TimeManager$100,244 - $132,855 (estimated)Fraud Solutions
Apply NowAbout this role
A Senior Manager: Fraud Complaints at Absa Bank leads the fraud complaints function within Fraud Solutions, focused on improving outcomes for customers affected by fraud and shaping complaint handling strategy. The role supports engagement with internal and external stakeholders to ensure fair customer treatment and continuous improvement.
Required Skills
- Complaints Management
- Fraud Investigation
- Root Cause
- Stakeholder Management
- Reporting
- People Leadership
- Operational Discipline
- Regulatory Engagement
- Customer Experience
- Quality Assurance
Qualifications
- Bachelor's Degree (NQF 7) - Business, Risk, Finance, Law or related
- Advanced Diploma in Business, Commerce and Management Studies
About Absa Bank
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