Senior Planner - Forecasting, WFM (Bangkok, Kuala Lumpur, Gurgaon, Pune Based - Relocation Provided)

Agoda(8 days ago)

Gurgaon, India, Kuala Lumpur, Malaysia, Pune, IndiaOnsiteFull TimeSenior$113,182 - $153,425 (estimated)Customer Experience

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About this role

The WFM Senior Planner - Forecasting is a senior role within Agoda’s Customer Experience Group (CEG) and Global Service Vertical, focused on supporting strategic workforce and operational planning. The role partners with cross-functional teams and leadership to inform decisions that improve customer and partner support operations. It sits at the intersection of data, operations, and leadership engagement to help shape CEG’s resource strategy.

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Required Skills

Forecasting
Workforce Planning
Forecast Modeling
SQL
Excel
Python
Tableau
Data Analysis
Dashboarding
Communication

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About Agoda

careersatagoda.com

Agoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.