Team Lead Customer Success - Churn Prevention (w/m/d)
HERO Software GmbH(1 month ago)
About this role
A Team Lead Customer Success in Churn Prevention oversees client relationships with the aim of reducing customer attrition. The role involves guiding a team, developing strategies to retain customers, and ensuring high levels of satisfaction. It operates within the customer experience department, focusing on proactive engagement and issue resolution.
Required Skills
- Customer Success
- Churn Prevention
- Team Leadership
- Client Relations
- Customer Satisfaction
About HERO Software GmbH
hero-software.deHero Software is a German software studio that designs and builds custom digital products for businesses. They specialize in modern web applications, delivering scalable, maintainable software with seamless backend integrations and user-friendly front-ends. Serving a European clientele across Germany, Austria, France, Spain, Italy, and the Netherlands, they offer end-to-end services from strategy and UX design to development, deployment, and ongoing maintenance. The team prioritizes privacy, compliance, and performance to deliver fast, localized experiences across markets.
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