Team Lead

TaskUs(2 years ago)

RemoteFull TimeManager$90,038 - $118,899 (estimated)Customer Support

About this role

A Team Leader at TaskUs will oversee a team of Remote Assistance Specialists who monitor sidewalk delivery robots and ensure excellent customer experience. The role focuses on driving team performance, coaching teammates, and acting as a liaison between the team and other departments. The leader ensures adherence to schedules and achievement of SLAs and KPIs.

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Required Skills

Team Management
Coaching
Scheduling
Performance Monitoring
SLA Management
KPI Tracking
Customer Support
Phone Support
Email Support
Live Chat

+3 more

About TaskUs

taskus.com

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.

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