Team Leader Azerbaijani

Philip Morris International(1 year ago)

Tbilisi, GeorgiaOnsiteFull TimeManager$94,782 - $126,253 (estimated)Operations

About this role

A Team Leader Azerbaijani at Concentrix oversees a team of Azerbaijani-speaking call center associates based in Tbilisi, supporting operational delivery for client contracts. The role focuses on driving team performance and agent development while ensuring alignment with organizational policies and service standards. Requires Azerbaijani fluency and B2-level English.

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Required Skills

Coaching
Performance Management
Attendance Monitoring
Escalation Handling
Team Leadership
Communication
Mentoring
Prioritization
KPI Monitoring
Customer Service

Qualifications

Associate's Degree
English B2
Fluent Azerbaijani

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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