Team Leader, Collections
Bill Gosling Outsourcing(1 month ago)
About this role
The Team Leader, Collections at Bill Gosling Outsourcing leads and motivates a collections team to achieve performance targets and support company objectives. The role focuses on providing coaching, direction and support, and ensuring team adherence to regulatory, quality and client requirements. It sits within a global outsourcing environment serving customer care, sales and financial services clients.
Required Skills
- Coaching
- Leadership
- Reporting
- Scheduling
- Quality Assurance
- Recruiting
- Onboarding
- Compliance
- Performance Management
- Communication
Qualifications
- High School Diploma or Equivalent
- 2 Years Post-Secondary (Philippines)
- 3 CSEC Passes (Trinidad & Tobago)
- Collection/Trace License (if required)
- English Proficiency
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
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