Quality Assurance Analyst - Quality Service
Bill Gosling Outsourcing(4 days ago)
About this role
Join Bill Gosling Outsourcing as a Quality Assurance Analyst, where you'll evaluate the performance of associates handling customer interactions to ensure quality standards and enhance processes. The role involves monitoring calls, creating procedures, and supporting continuous improvement within a collaborative environment.
Required Skills
- call Monitoring
- Quality Assurance
- Customer Service
- Process Improvement
- Data Analysis
- Training
- Auditing
- Communication
Qualifications
- High School Diploma or Equivalent
- College Diploma or University Degree
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
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