Team Leader (Out of Hours)
NATIONAL(19 hours ago)
About this role
This role involves managing an Out of Hours customer service team within a flexible shift pattern across seven days. The focus is on leadership, development, and ensuring excellent customer service in a dynamic environment.
Required Skills
- Customer Service
- Leadership
- coaching
- Root Cause Analysis
- Time Management
- Communication
- Problem Solving
- Team Development
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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