Customer Advisor

NATIONAL(1 day ago)

Cape Town, South AfricaOnsiteFull TimeJunior$17,000 - $20,000Customer Service

About this role

The Customer Advisor role involves communicating with customers to identify their needs and deliver excellent customer service. The focus is on troubleshooting, resolving product or service issues, and offering support to ensure customer satisfaction. The position emphasizes empathy, problem-solving, and adapting to various customer situations.

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Required Skills

Customer Service
Troubleshooting
Empathy
Active Listening
Problem Solving
Communication Skills
Data Protection
System Navigation
Conflict Resolution
Time Management

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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