Customer Service Team Leader (Out Of Hours)
SFA Societe Francaise des Asc(2 months ago)
About this role
The Customer Service Team Leader (Out Of Hours) at KONE is responsible for leading the night contact center team, ensuring quality standards and effective operations. This role involves managing workflow, supporting team performance, and maintaining compliance with company policies in a busy environment, as well as stepping in to handle customer calls and emails as needed.
Required Skills
- Team Management
- Dispatch Planning
- Complaint Handling
- Operational Excellence
- Customer Centricity
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