Team Leader with Italian in the automotive industry

Philip Morris International(1 month ago)

RemoteFull TimeManager$113,973 - $149,941 (estimated)Operations

About this role

The Team Leader, Operations in the automotive industry is responsible for supervising a team of Italian-speaking call center associates, ensuring performance metrics are met while providing coaching and support. The role emphasizes communication, motivation, and accountability to maintain high standards of customer satisfaction and effective team dynamics.

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Required Skills

Performance Coaching
Team Management
Customer Satisfaction
BPO Experience
Communication Skills

Qualifications

Associate's Degree in Related Field

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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