Team Leader

Philip Morris International(1 year ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeManager$96,426 - $128,137 (estimated)Operations

About this role

The Team Leader, Operations at Concentrix is a frontline manager within the company's call center organization, overseeing a small team and serving as the primary link between associates and operations management. The role is focused on ensuring team alignment with company policies and contractual expectations while supporting overall service delivery. This is a full-time, onsite position based in Kuala Lumpur.

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Required Skills

Coaching
Supervision
Performance Management
KPI Management
Employee Relations
Escalation Handling
Communication
Training
Attendance Monitoring
Prioritization

+1 more

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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