Team Leader

Probe Group(19 days ago)

Makati City, PhilippinesOnsiteFull TimeMedior$68,303 - $92,593 (estimated)Customer Service

About this role

Probe Group is seeking a team leader to oversee daily operations, manage a team of agents, ensure service level standards, and focus on delivering a superior customer experience. The role involves coaching, performance management, and process improvement based on customer feedback.

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Required Skills

Team Management
Customer Service
Call Monitoring
Performance Appraisal
Problem Solving
Communication
Training
Process Improvement

About Probe Group

probe.group

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.

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