Team Manager, Product Support

Box(10 days ago)

Chicago, IL, Austin, TXOnsiteFull TimeManager$91,000 - $114,000Support

About this role

Box is a leading platform in Intelligent Content Management, helping organizations manage, secure, and transform their content workflows using AI. The company fosters innovation in content-enabled business processes and supports a diverse, high-performing workforce across the globe.

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Required Skills

API
Jira
Confluence
AI
SupportTools
CustomerService
Troubleshooting
DataAnalysis
KnowledgeManagement

Qualifications

Bachelor’s degree or equivalent practical experience
2+ years of people management experience
4–6 years in a customer-facing role

About Box

box.com

Box is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.

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