Astreya
The Team Ranger (Lead - L2) role serves as the highest technical escalation point at delivery partners, focusing on reducing and streamlining escalations to improve resolution times. This position involves leading escalation quality initiatives, managing end-to-end scenarios, and overseeing emerging workload trends and customer-impacting incidents. The role requires providing technical coaching, mentoring team members, and proactively triaging cases to prevent unnecessary escalations to Microsoft.
Headquarters
San Jose, California, United States
Astreya is a global managed IT partner for cloud, workplace, and automation, delivering reliable operations, better experiences, and measurable outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Astreya.