ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Teamlead, Customer Implementation (m/f/d) at Lightspeed Commerce - ApplyBlast

Teamlead, Customer Implementation (m/f/d)

Lightspeed Commerce

3 months ago

Berlin, Germany

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

Lightspeed is hiring a Team Lead for their German Customer Implementation team in Berlin to oversee and mentor a group of Implementation Consultants. The role involves managing client escalations, monitoring team performance against KPIs, and collaborating with cross-functional departments to drive product adoption within the hospitality sector. Candidates must bring three years or more of leadership experience in B2B Customer Success or Support, along with fluency in German and English.

Responsibilities

Lead and mentor a team of Implementation Consultants and Coordinators
Act as the primary escalation point for critical client issues
Monitor and assess team performance against monthly and quarterly KPIs
Collaborate with cross-functional teams to streamline implementation processes
Provide coaching and feedback to improve team member product knowledge

Skills

Qualifications

Fluency in GermanProfessional English proficiency

About Lightspeed Commerce

lightspeedhq.com

Headquarters

Montreal, Quebec, Canada

Company Size

1001-5000 employees

Founded

2005

View Profile

Lightspeed is a cloud-native POS and payments platform that helps retailers, restaurants and other hospitality businesses run omnichannel commerce by combining point-of-sale software, e‑commerce, inventory and customer management, payments processing, analytics and integrated hardware. Founded in Montreal, it serves merchants globally with an ecosystem of developer APIs, an app marketplace, payments and financing services to support single- and multi‑location operations. Small and medium businesses choose Lightspeed for its unified platform that simplifies operations, inventory and reporting while enabling seamless in‑store and online selling.