Tech - L1
The New School, Atlanta(20 days ago)
About this role
An L1 Support Technician at The New School provides first-level technical support to students, faculty, and staff in IT Central, handling both in-person and remote inquiries. The role reports to the L1 Tech Lead and supports university IT services and customer satisfaction while following escalation paths and contributing to documentation and process improvements.
Required Skills
- Technical Support
- Customer Service
- Troubleshooting
- Hardware Diagnosis
- OS Support
- Google Apps
- Ticketing Systems
- Imaging
- Network Concepts
- Documentation
+4 more
Qualifications
- BA or BS
- A+ Certification (Preferred)
About The New School, Atlanta
tnsatlanta.orgThe New School is an Atlanta high school focused on experiential, project-based education. We do work that matters. High School for the real world.
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