Tech - L1
The New School
About this role
An L1 Support Technician at The New School provides first-level technical support to students, faculty, and staff in IT Central, handling both in-person and remote inquiries. The role reports to the L1 Tech Lead and supports university IT services and customer satisfaction while following escalation paths and contributing to documentation and process improvements.
Skills
Qualifications
About The New School
newschool.eduThe New School is a private research university in New York City known for its progressive, interdisciplinary approach to education. It comprises colleges such as Parsons School of Design, Eugene Lang College, the New School for Social Research, the College of Performing Arts, and professional schools in public engagement and policy, offering undergraduate, graduate, and continuing-education programs across design, arts, social sciences, and humanities. The university emphasizes experimental pedagogy, socially engaged scholarship, and close ties to the cultural and professional life of New York City. Students and faculty collaborate on research, design, and public-facing projects that address contemporary social, cultural, and policy challenges.
About The New School
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$55k
per year