Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)

The Technical Account Manager - Commerce / Partner Success at Hopper Technology Solutions serves as the primary technical liaison for multiple B2B partners, ensuring seamless integration of support across Product, Engineering, Supply, and Customer Experience teams. This role involves diagnosing technical issues, managing escalations, and optimizing communication processes to deliver timely resolutions. The TAM also contributes to developing program frameworks and improving operational workflows to enhance partner engagement and satisfaction while balancing the technical demands of a diverse partner portfolio. The ideal candidate possesses strong analytical and communication skills, with experience in technical support or account management.