Technical Account Manager - Enterprise

Motive(7 months ago)

RemoteFull TimeMedior$87,262 - $116,788 (estimated)Global Technical Support

About this role

The Technical Account Manager (TAM) provides white-glove technical support and executive-level communication for Motive’s Strategic, Enterprise, and Mid-Market accounts within the Global Technical Support organization. The role focuses on proactive account reviews, advocacy for customers across product and engineering teams, and ensuring a seamless customer experience during upgrades and escalations. The TAM acts as the primary technical contact for assigned customers and drives improvements to product performance, processes, and documentation.

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Required Skills

Technical Support
Relationship Building
Issue Resolution
Root Cause
SQL
Log Parsing
Scripting
Code Review
Hardware
Firmware Upgrades

+9 more

Qualifications

Degree in Computer Science
Degree in Engineering
US Export Authorization

About Motive

gomotive.com

The company is a digital product and web design studio that builds branded, responsive websites and marketing experiences for startups and growing businesses. They specialize in modern WordPress-based development, UX/UI and visual design, performance optimization, and integrating media and conversion-focused components (video, calls-to-action, and polished interactive elements). Their work emphasizes clean, reusable design systems, fast load times, and mobile-first layouts to improve user engagement and conversion rates.