Technical Account Manager (US)

Kraken (2 months ago)

HybridFull TimeSenior$130,010 - $174,718 (estimated)Customer Success

About this role

The Technical Account Manager leads strategic technical relationships with large utility and energy clients using the Kraken platform. The role sits at the intersection of technology and sustainability, guiding clients on how to best architect, integrate, and scale Kraken within their ecosystems. It requires serving as a trusted advisor to senior technical executives while ensuring day-to-day technical success and platform adoption. The position is based in New York and supports clients through their full lifecycle, from implementation to ongoing optimisation.

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Required Skills

Technical Account Management
Customer Engagement
Stakeholder Management
Executive Communication
Enterprise Architecture
System Design
Systems Integration
Solution Design
Scalability Planning
Performance Optimization

+20 more

Qualifications

Bachelor’s Degree in Computer Science
Bachelor’s Degree in Information Technology

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.

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