VP, Customer Success, EMEA

Neara(1 month ago)

London, United KingdomOnsiteFull TimeExecutive$207,730 - $272,193 (estimated)Customer Success

About this role

The VP of Customer Success for EMEA at Neara is responsible for leading the Customer Success team and managing a diverse portfolio of utility clients to maximize value from the company's 3D digital twin platform. This role involves executing regional customer success strategies, overseeing client onboarding and project delivery, and developing strong relationships with stakeholders from technical staff to C-suite executives. The VP will also collaborate closely with sales and product teams, drive retention and upsell opportunities, and mentor a high-performing team while addressing complex challenges within the utility sector.

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Required Skills

Customer Success Strategy
Client Relationships
Sales Collaboration
Project Management
Team Management
Technical Aptitude
Risk Assessment
Communication Skills
Mentorship
Client Retention

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About Neara

neara.com

Neara is a technology company that specializes in providing physics-enabled digital twin solutions for utilities, enabling them to optimize asset performance and network reliability. Their platform allows users to conduct precise simulations and predictive analyses of infrastructure under various scenarios, such as severe weather conditions, helping to improve decision-making and resource management. Neara's advanced modeling capabilities reduce the time and cost associated with traditional field inspections, empowering utilities to proactively manage risks and enhance safety. Trusted by global utilities, Neara positions itself as a leader in advancing the resilience and efficiency of critical infrastructure.