Technical Account Manager

Kraken (2 months ago)

HybridFull TimeSenior$134,915 - $181,136 (estimated)Customer Success

About this role

The Technical Account Manager at Kraken owns strategic technical relationships with major utility and energy clients, acting as the primary liaison between customer technology leaders and Kraken’s platform. The role focuses on aligning Kraken’s technical vision with client executive priorities and enterprise architectures. It ensures scalable, performant solutions while driving value realization from the Kraken ecosystem. The position also represents client needs internally, influencing product direction and long-term partnership success.

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Required Skills

Account Management
Stakeholder Management
Executive Communication
Technical Advising
Enterprise Architecture
Solution Design
Systems Integration
Cloud Computing
API Integration
Database Knowledge

+14 more

Qualifications

Bachelor’s Degree in Computer Science
Bachelor’s Degree in Information Technology

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.