Technical Account Manager

Conversica

1 month ago

3.3 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Technical Account Manager at Conversica supports customers in maximizing the value of their Conversational AI and data intelligence platform through onboarding, technical troubleshooting, and integration consulting. The role involves collaborating with Customer Success Managers to deliver exceptional support across various industries.

Skills

Qualifications

2+ years of experience in technical account management, implementation management, technical support, or solutions advisingStrong customer communication skillsConfidence leading customer calls and presenting recommendationsGeneral understanding of modern CRM and marketing automation platformsProven ability to manage multiple customer projects and priorities simultaneously

About Conversica

conversica.com

Conversica is "The Conversation Company" that builds AI Agents — conversational AI assistants designed to start and sustain personalized customer conversations at scale. Its platform automates lead engagement, qualification, follow-up, appointment scheduling and customer outreach across email, SMS, chat and social to help sales, marketing and customer‑success teams accelerate pipeline and improve conversion. Conversica integrates with CRMs and marketing systems and provides analytics and compliance controls so enterprises can scale human‑like engagement while tracking outcomes.