Technical Analyst

Cision(18 days ago)

HybridFull TimeMedior$73,990 - $99,238 (estimated)Customer Experience

About this role

The CX Technical Analyst at Cision works at the intersection of customer experience, technical expertise, and data-driven insights to support mid-market customers. The role involves designing, configuring, and delivering scalable technical solutions that help clients extract meaningful insights from the Brandwatch product suite. You will collaborate with customers and internal teams to improve outcomes and ensure clients get maximum value from the platform.

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Required Skills

Data Analysis
Boolean Queries
Data Visualization
Dataset Segmentation
Dashboarding
Excel
Communication
Time Management
APIs
Customer Facing

About Cision

cision.com

Cision is a global, cloud-based communications platform that provides AI-powered media monitoring, media list building, press release distribution, influencer identification, and PR measurement for public relations and communications teams. Its products combine media monitoring across earned, owned and social channels with analytics and reporting to help organizations target, engage and measure the impact of their communications. Agencies and in-house PR teams use Cision to manage media relations, distribute content at scale, surface insights, and demonstrate campaign ROI.

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