Technical Support Engineer II

Smarsh(18 days ago)

Atlanta, GAOnsiteFull TimeSenior$156,699 - $209,678 (estimated)Global Technical Support

About this role

Smarsh provides archiving and compliance solutions that help regulated organizations manage risk and extract intelligence from digital communications. The Global Technical Support organization delivers product and service expertise to ensure customers get value from Smarsh solutions. This role is based in Atlanta and contributes to maintaining high customer satisfaction and long-term loyalty.

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Required Skills

Troubleshooting
Problem Diagnosis
Escalation
Incident Management
SLAs
Salesforce
Linux
Windows
RDBMS
AWS

+9 more

Qualifications

College Degree
2+ Years Experience
Windows Certification
Linux Certification
RDBMS Certification
AWS Certification
US Citizenship (may be required)

About Smarsh

smarsh.com

Smarsh is a cloud-based digital communications governance and archiving company that helps organizations capture, preserve, supervise and produce electronic communications across 80+ channels. It delivers compliant capture and long-term archiving combined with supervisory workflows, search & analytics, and eDiscovery capabilities tailored for regulated industries—particularly financial services. Smarsh integrates with email, social, mobile messaging, collaboration and voice platforms to support risk, compliance, and litigation readiness. The platform emphasizes enterprise-scale security, retention controls, and global regulatory support.