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Technical Application Specialist | Last Mile Logistics at Epicor - ApplyBlast

Technical Application Specialist | Last Mile Logistics

Epicor

3 months ago

3.9 on Glassdoor

Eau Claire, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Technical Application Specialist, you will serve as the primary point of contact for real-time customer support, troubleshooting, and engagement across phone, email, and chat channels. The role involves proactively resolving open items, communicating software updates, and participating in testing and validation to ensure release readiness. You will also research client usage patterns to drive optimal software utilization and maintain a smooth user experience.

Responsibilities

Interact with customers via phone, email, and chat to diagnose and resolve issues
Proactively follow up with customers to resolve open items and ensure satisfaction
Test and troubleshoot new features to ensure release readiness
Research client usage to ensure optimal software utilization
Communicate updates on new features to customers

Skills

About Epicor

epicor.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

Founded

1972

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Advanced ERP software curated to the unique needs of your business. Explore industry-specific tools for quicker ROI, better efficiency, and streamlined growth.