Technical Customer Care Analyst II (Dealertrack F&I)
Cox Automotive Inc.
About this role
The Technical Customer Care Analyst II at Cox Automotive supports escalated customer incidents, troubleshooting complex issues related to automotive finance and insurance systems. The role involves collaboration with various teams to resolve technical problems, mentor junior staff, and communicate effectively with clients.
Skills
About Cox Automotive Inc.
coxautoinc.comCox Automotive Inc. is a leading provider of data-driven solutions that transform the automotive experience for dealers, fleets, lenders, and consumers. By modernizing how vehicles are bought, sold, owned, and utilized, Cox Automotive enhances the automotive ecosystem. The company leverages technology and analytics to offer innovative tools and services that streamline operations and improve customer engagement in the automotive industry.
Recent company news
Cox Automotive Inc.Cox Automotive Acquires Full Ownership of Alliance Inspection Management (AiM) Unlocking Powerful Growth for Manheim’s Inspection Capabilities
Sep 8, 2025
Cox Automotive Inc.Cox Automotive Files Antitrust Lawsuit Against CDK Global
Sep 16, 2025
Cox Automotive Inc.Cox Enterprises Announces Formation of Cox Automotive
Aug 21, 2014
Cox Automotive Inc.Cox Automotive Invests in Silverrock Holdings, Enters F&I Space
Jan 28, 2016
Hawaii Business Magazine2019 Black Book: 339 Executives to Know
Dec 2, 2019
About Cox Automotive Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cox Automotive Inc..
Salary
$61k – $92k
per year