Technical Customer Operations Manager
CyrusOne(5 months ago)
About this role
The Technical Customer Operations Manager ensures operational alignment and clear communication between CyrusOne and its hyperscale customers. They collaborate with internal data‑center operations, engineering teams, and customer stakeholders to manage technical requirements, resolve operational issues, and drive continuous improvement.
Required Skills
- Customer Liaison
- Operational Alignment
- Issue Resolution
- Performance Monitoring
- Incident Management
- Capacity Planning
- Change Management
- Customer Engagement
- Project Coordination
- Documentation
+1 more
Qualifications
- Bachelor’s Degree in Engineering
- ITIL Certification
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